"I help organisations deliver reliable, scalable and highโquality Salesforce solutions by combining deep QA expertise with strong business analysis and process thinking."
About busq.io
busq (pronounced as busk) provides independent Quality Consultancy Services in Salesforce IT Projects
about Wilbert Bus
My name is Wilbert Bus, an independent Salesforce QA, Test & BA professional, and I have over 15 years of experience in the field of (Salesforce) Quality Assurance, Testing and Business Analysis.
Experience & Skills
I am skilled in testing, analyzing, managing, organizing, and improving the functionality and efficiency of (Salesforce) systems, and have done this for a variety of clients.
About busq
busq was established on January 1, 2023, as a sole proprietorship by Wilbert Bus. It may be labeled as freelancing, ad interim, or self-employment depending on perspective. Ultimately, it represents a deliberate choice to work independently and to take full ownership of my work, decisions, and results.busq is based in Eemnes, where the A1 and the A27 intersect, right in the center of the Netherlands.busq offers consultancy services in the field of:
- Quality Assurance
- Test Management
- Test Coordination (e.g. UAT)
- Test/QA Lead
- Full Software Testing Life Cycle
- Business Analysis
- Scrum Master (PSMII & PSPOI Certified)busq is focused on the Salesforce ecosystem and is a proud member of CRM Business Partners.
CRM Business Partners is a cooperative where self-employed people from the Salesforce ecosystem can join to work together and bundle their knowledge and experience. By joining this cooperative, consultants can benefit from several advantages compared to their situation as a self-employed person. In addition, the cooperative ensures that the network is broadened and self-employed people can help each other if they have too much or too little work through CRM Business Consultancy.CRM Business Partners is an official Salesforce Partner with access to the Partner Community and support from Salesforce.
Contact details
busq.io
Goudhaver 33
3755WC Eemnes
The Netherlands
+31(0)6 53 89 4103
info@busq.io
About wilbert Bus
My name is Wilbert Bus, as an independent ๐ฆ๐ฎ๐น๐ฒ๐๐ณ๐ผ๐ฟ๐ฐ๐ฒ ๐ค๐/๐ง๐ฒ๐๐ & ๐๐๐๐ถ๐ป๐ฒ๐๐ ๐๐ป๐ฎ๐น๐๐๐ with over ๐ญ๐ฑ ๐๐ฒ๐ฎ๐ฟ๐ ๐ผ๐ณ ๐ฒ๐ ๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ, I help organisations strengthen the quality, reliability and efficiency of their Salesforce platforms.
Through a structured, analytical and calm approach, I specialise in building ๐ฒ๐ป๐ฑ-๐๐ผ-๐ฒ๐ป๐ฑ ๐๐ฒ๐๐ ๐๐๐ฟ๐ฎ๐๐ฒ๐ด๐ถ๐ฒ๐, improving ๐ฝ๐ฟ๐ผ๐ฐ๐ฒ๐๐ ๐ฎ๐ป๐ฑ ๐ฟ๐ฒ๐พ๐๐ถ๐ฟ๐ฒ๐บ๐ฒ๐ป๐ ๐พ๐๐ฎ๐น๐ถ๐๐, and validating complex Salesforce implementations. From Lightning (LWC) and Flows to integrations, data processes and AIโenabled workflows.
I thrive across the full ๐ฆ๐ผ๐ณ๐๐๐ฎ๐ฟ๐ฒ ๐๐ฒ๐๐ฒ๐น๐ผ๐ฝ๐บ๐ฒ๐ป๐ ๐๐ถ๐ณ๐ฒ๐ฐ๐๐ฐ๐น๐ฒ, from concept and requirements to final implementation. With a strong background in ๐ค๐๐ฎ๐น๐ถ๐๐ ๐๐๐๐๐ฟ๐ฎ๐ป๐ฐ๐ฒ, ๐ง๐ฒ๐๐๐ถ๐ป๐ด, ๐๐๐๐ถ๐ป๐ฒ๐๐ ๐๐ป๐ฎ๐น๐๐๐ถ๐, ๐ฅ๐ฒ๐พ๐๐ถ๐ฟ๐ฒ๐บ๐ฒ๐ป๐๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐/๐ง๐ฒ๐๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐, I support teams in delivering predictable, stable and highโvalue outcomes.My clients value me for:
โข A ๐๐๐ฟ๐๐ฐ๐๐๐ฟ๐ฒ๐ฑ, ๐ผ๐ฟ๐ด๐ฎ๐ป๐ถ๐๐ฒ๐ฑ ๐ฎ๐ป๐ฑ ๐๐ต๐ผ๐๐ด๐ต๐๐ณ๐๐น approach
โข Strong ๐ฎ๐๐๐ฒ๐ป๐๐ถ๐ผ๐ป ๐๐ผ ๐ฑ๐ฒ๐๐ฎ๐ถ๐น and deep Salesforce platform understanding
โข Clear, calm and confident communication
โข Ability to translate business goals into highโquality solutions
โข Coaching, knowledge sharing and guiding teams to successful delivery
โข Reliability, transparency and responsibilityI enjoy collaborative, pragmatic teamwork and continuously developing myself, professionally and personally. I combine curiosity, accuracy, decisiveness and motivation with a strong commitment to quality.If you're looking to strengthen testing, improve delivery quality, or ensure your Salesforce platform is ready for the next phase (Lightning, Flow automation, integrations or AIโdriven workflows), Iโd be happy to connect.๐๐ผ๐ฟ๐ฒ ๐๐
๐ฝ๐ฒ๐ฟ๐๐ถ๐๐ฒBusiness Analysis & Requirements Engineering
โข Requirements elicitation, refinement & clarification
โข Structuring user stories & acceptance criteria
โข Business process modelling & optimisation
โข Translating business goals into testable, scalable Salesforce solutions๐ฆ๐ฎ๐น๐ฒ๐๐ณ๐ผ๐ฟ๐ฐ๐ฒ ๐ค๐ & ๐ง๐ฒ๐๐๐ถ๐ป๐ด
โข Functional, Regression, E2E & UAT test execution
โข Lightning / LWC & Flow QA
โข Integration & API testing (systemโtoโsystem validation)
โข Riskโbased testing & quality improvement๐ค๐๐ฎ๐น๐ถ๐๐ ๐๐๐๐๐ฟ๐ฎ๐ป๐ฐ๐ฒ & ๐ง๐ฒ๐๐ ๐ฆ๐๐ฟ๐ฎ๐๐ฒ๐ด๐
โข Designing endโtoโend test strategies & quality frameworks
โข Governance, quality gates & traceability
โข Defect management, reporting & quality metrics๐ฅ๐ฒ๐พ๐๐ถ๐ฟ๐ฒ๐บ๐ฒ๐ป๐๐โ๐๐ผโ๐ค๐๐ฎ๐น๐ถ๐๐ ๐๐น๐ถ๐ด๐ป๐บ๐ฒ๐ป๐
โข Linking business requirements to test coverage
โข Strengthening acceptance criteria to prevent defects
โข Supporting Product Owners and stakeholders in highโquality specification writing๐ง๐ฒ๐๐ ๐๐๐๐ผ๐บ๐ฎ๐๐ถ๐ผ๐ป & ๐๐/๐๐ ๐ฆ๐๐ฟ๐ฎ๐๐ฒ๐ด๐ (๐๐ผ๐ป๐ฐ๐ฒ๐ฝ๐๐๐ฎ๐น ๐๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ๐๐ต๐ถ๐ฝ)
โข Defining automation concepts, frameworks & strategic direction
โข Advising teams on where automation delivers value (and where not)
โข Ensuring automation aligns with QA goals, riskโbased testing and delivery needs
โข Collaborating with automation engineers & DevOps to integrate QA into CI/CD pipelines๐ฆ๐๐๐ & ๐๐ฒ๐น๐ถ๐๐ฒ๐ฟ๐ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐
โข Supporting full lifecycle: concept โ build โ test โ release โ adoption
โข Release readiness, cutโover validation & stakeholder coordination
โข Experienced in Agile/Scrum & Hybrid environments๐ฆ๐๐ฎ๐ธ๐ฒ๐ต๐ผ๐น๐ฑ๐ฒ๐ฟ ๐๐ป๐ด๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐, ๐๐ผ๐ฎ๐ฐ๐ต๐ถ๐ป๐ด & ๐๐ผ๐บ๐บ๐๐ป๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป
โข Facilitating workshops, refinement sessions & UAT onboarding
โข Calm, structured and clear communication with all levels
โข Coaching teams in QA/BA best practices and quality mindset
Experience & skills
| Period | Role | Organisation |
|---|---|---|
| 01/2024 โ Current | Salesforce Tester/Business Analyst | Coรถperatie VGZ |
| 01/2023 โ Current | QA/BA/Test Consultant & Founder | busq |
| 05/2023 โ 12/2024 | QA Consultant | Rabobank - FEC Tech CDD |
| 11/2021 โ 04/2023 | QA Lead Salesforce Platform | IMCD Group |
| 06/2021 โ 11/2021 | Test Manager PEGA | IMG |
| 01/2020 โ 05/2021 | Project Manager | LexisNexis Risk |
| 07/2019 โ 02/2021 | Project/ & Incident Manager | LexisNexis Risk |
| 05/2019 โ 03/2023 | Salesforce Test Consultant | Nekst IT |
| 01/2019 โ 05/2019 | Test Manager Zillion Suite | Delft DI |
| 11/2017 โ 11/2018 | Senior Testexpert โ Testlead | Coรถperatie VGZ |
| 07/2017 โ 10/2017 | Participating Test Coordinator | PostNL |
| 05/2017 โ 06/2017 | UAT Test Coordinator | PVH Europe |
| 05/2017 โ 05/2019 | Test Expert | Polteq |
| 01/2017 โ 04/2017 | Test Manager | Syntrus Achmea (SAREF) |
| 06/2016 โ 10/2016 | Manager Training | SYSQA BV |
| 06/2016 โ 09/2016 | Test Manager | Rijkswaterstaat |
| 09/2015 โ 07/2016 | Testconsultant | SYSQA BV |
| 02/2016 โ 04/2016 | Project Leader | DJI |
| 10/2015 โ 02/2016 | Project Manager | SOS International |
| 08/2015 โ 09/2015 | Quality Manager | Arkin |
| 12/2013 โ 08/2015 | Project โ Delivery Manager | Rijkswaterstaat / CIVVV |
| 03/2010 โ 11/2013 | Multiple Test/ & Quality Roles | Reed Business Information |
| 02/2010 โ 03/2010 | Requirements Analyst | Office of VWS |
| 01/2009 โ 02/2010 | Test & Training Coordinator | Rijkswaterstaat |
| 10/2008 โ 04/2017 | Test Professional | SYSQA BV |
When working for Polteq and SYSQA I was in the opportunity to transfer my knowledge, skills and experience to my colleagues and to clients of Polteq and SYSQA.
| Period | Description |
|---|---|
| 2017 โ 2019 | Trainer PSM1 Exam Training |
| 2017 โ 2019 | Trainer ISTQB Foundation Level + Advanced Testmanager |
| 2018 | Trainer Practical testing |
| 2015 โ 2017 | Trainer TMap Next/Suite Testengineer |
| 2015 | Workshop Methodologies |
| 2012 โ 2013 | Expertise group Information Security |
| 2009 โ 2010 | Expertise group Progress monitoring |
In the past 15+ years, I have followed many training courses, workshops, and e-learnings. This has contributed to the fact that I have such a broad knowledge of my field.
| Education/courses/training/workshops followed: |
|---|
| 2025 -- Dreamforce '25 - annual tech conference in San Francisco |
| 2025 -- Salesforce Bootcamp - SDC301 Data Cloud Developer |
| 2024 -- Salesforce Certified AI Associate |
| 2023 -- Professional Scrum Product Owner 1 (PSPO1) |
| 2023 -- Salesforce Certified Business Analyst |
| 2023 -- Salesforce Certified Administrator |
| 2023 -- Salesforce Certified UX Designer |
| 2022 -- Salesforce Certified Associate |
| 2022-Today -- Focus on Force โ e-learning Salesforce |
| 2022 -- University of Provar โ Provar Essentials |
| 2021 -- Jira & Confluence Fundamentals |
| 2019-Today -- Salesforce Trailheads (Level: Triple Star Ranger) |
| 2021 -- Nonverbal Communication Online |
| 2020 -- OneTrust โ Scanning & Cookie Consent Expert |
| 2020 -- OneTrust โ Privacy Management Professional |
| 2020 -- Business drawing |
| 2019 -- Rapid Software Testing (RST) โ Michael Bolton |
| 2019 -- iSQI Certified Agile Business Analyst (CABA) |
| 2019 -- Communication Workshop ECHT |
| 2018 -- ISTQB Certified Tester Foundation Level 2018 |
| 2018 -- iSQI Certified Agile Tester (CAT) |
| 2018 -- iSQI Scrum Master Pro |
| 2018 -- Training Didactic Skills |
| 2018 -- TI4Agile (Test Improvement 4 Agile) |
| 2018 -- Training 'Clear and Persuasive Writingโ |
| 2017 -- PSMII โ Professional Scrum Master II |
| 2017 -- ISTQB Certified Tester - Foundation Level, Ext. Model-Based Tester |
| 2017 -- ISTQB Certified Tester Advanced Level - Test Manager |
| 2017 -- ISTQB Certified Tester Foundation Level, Extension Agile Tester |
| 2017 -- PSMI โ Professional Scrum Master I |
| 2017 -- ISTQB Certified Tester Foundation Level 2011 |
| 2017 -- Mindmapping - Context Driven Testing (CDT) |
| 2017 -- Security |
| 2016 -- TMap Suite Testengineer |
| 2016 -- EXIN Certified Integrator Secure Cloud Services |
| 2016 -- Cloud Computing Foundation |
| 2016 -- Consultancy Skills Development Program (CSDP) |
| 2016 -- Commercial skills |
| 2016 -- Personal Consultancy Skills |
| 2015 -- Stakeholder management |
| 2014 -- Prince2 2009 |
| 2014 -- Scrum Fundamentals |
| 2014 -- Presenting |
| 2014 -- Communicating in writing |
| 2011 -- TMap NEXT Advanced |
| 2011 -- Information Security Foundation ISO/IEC 27002 |
| 2011 -- BiSL |
| 2011 -- Situational Testing (CDT) |
| 2011 -- Persuasive Argumentation |
| 2010 -- Reviews and Inspections |
| 2010 -- Requirements and Information Analysis |
| 2010 -- Dealing with different conversation partners |
| 2009 -- ITIL v3 |
| 2009 -- Basic training Effective Communication |
| 2009 -- Assertiveness (Interpersonal efficiency) |
| 2008 -- TMap NEXT Foundation |
| 2008 -- Quality assurance in ICT |
| 2008 -- The Life Cycle of an IT Project |
| 2008 -- An Introduction to Project Management (PMBOK) |
| 2008 -- Core Concepts in Business Analysis |
| 2008 -- Introducing User-Centered Design |
| 2008 -- Object-Oriented Analysis and Design with UML |
| 2008 -- An Introduction to Database Systems |
| 2008 -- Relational Databases |
| 2008 -- An Overview of Database Design |
| 2008 -- Introduction to Oracle and SQL in Oracle Database 10g |
| 2008 -- Introducing Microsoft .NET |
| 2008 -- XML Language Basics & SAP R/3 Release 4.6 |
In addition, there are many other sources with which I broaden my knowledge and stay informed of the latest developments.- LinkedIn
- Trailhead
- Salesforce
- Medium
- TestNet
- Ministry of Testingand a cornucopia collection of Test- & Salesforce-related blogs, vlogs, and YouTube channels.